Refund Policy

Last updated: August 2026

    In short: PetGuardian sells digital goods. Before you pay, you can
    preview your generated portrait with a watermark for free — so you always know
    exactly what you are buying. Once the high-resolution, watermark-free files have been
    downloaded, the sale is final and no refund can be issued.
  

1. What you are buying

A one-time payment of $9.90 USD (no subscription) that unlocks, for the portrait you generated:

A 1024×1024 high-resolution PNG without watermark
An SVG vector version
The complete character story (name, title, origin, legend)
A copyright / generation certificate
One free retry of the same photo if you are not satisfied with the first result

2. Free preview before purchase

You never have to pay blind. Every generation is shown to you first with a visible watermark. You can see the art style, your pet's likeness, and the full story before deciding to unlock the HD version. This preview is why we can offer a strict no-refund policy after download.

3. When a refund can be issued

We will issue a full refund if any of the following applies:

You were charged but never received access to your unlocked files (e.g. a technical failure on our side).
You were charged twice for the same single purchase by mistake.
The delivered file is corrupted or unreadable, and we cannot provide a working replacement.

In these cases, contact us within 14 days of the charge and we will refund the full amount to your original payment method.

4. When a refund cannot be issued

The HD files have already been downloaded.
You simply changed your mind after seeing the preview.
You dislike the artistic interpretation of your pet, after having previewed it and downloaded it.
The AI output differs from what you imagined, where the preview was shown and downloaded.

5. EU / UK consumers — right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have a 14-day right of withdrawal for online purchases. However, under the Consumer Rights Directive (2011/83/EU, Art. 16(m)) and the UK Consumer Contracts Regulations 2013, that right does not apply to digital content supplied immediately once you have given your consent and acknowledged that you lose the right of withdrawal.

By completing your purchase and downloading your files, you expressly consent to immediate delivery and acknowledge that you lose your right of withdrawal.

6. How to request a refund

Email support@petlegend.top with:

the email address used at checkout,
your payment / order reference, and
a short description of the problem.

We aim to respond within 2 business days.

7. Chargebacks

Please contact us before filing a chargeback — most issues can be resolved in a single email. Fraudulent or abusive chargebacks may result in a permanent ban from the service.

8. Contact

Questions about this policy? Write to support@petlegend.top.